Job Description
Responsibilities for this Position
Location: USA FL Mary Esther
Full Part/Time: Part time
Job Req: RQ207135
Type of Requisition: Regular
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: None
Job Family: Technical Support Services
Job Qualifications: Skills: Customer Service, Information Technology (IT), Troubleshooting
Certifications: None
Experience: 1 + years of related experience
US Citizenship Required: Yes
Job Description: GDIT is seeking energetic and reliable professionals to join the GDIT/ARMA-GLOBAL Managed Services Support Center as a Part Time Service Desk Representative. The candidate will provide a critical role on the Managed Services Support team as the voice representing our services. In this role you will be responsible for answering incoming calls, answering emails, and following up with customers in accordance with company policies and procedures to solve customer issues and escalating issues to the next tier of support, when required. Our Managed Services Center team is the first point of contact for customers and should have a high level of commitment to customer satisfaction and the ability to make quick and accurate decision based on the guidance provided.
In this position you will be serving as a Tier-1 Help desk Technician scheduled for Part Time work.
The typical work schedule is Sat and Sunday from 7pm to 7am EST for a total of 24 hours per week (Night Shift). Functional duties include: Applicants must exhibit customer service skills which include the ability to communicate effectively, being action-oriented, exhibiting patience, taking ownership, managing time wisely and working effectively both independently and in a team environment.
Performing duties and delivering services and outcomes to enhance customer satisfaction and process efficiencies
Taking phone calls from end users, creating a ticket and working to categorize the request, helping them resolve the request or problem.
Process tickets in accordance with provided processes and standard operating procedures
Create, monitor and track and respond to tickets as assigned, using established tools
Will support test events related to products and services. Knowledge, Skills and Abilities
Familiar with service desk ticketing systems, ServiceNow and terminology (incident, service request, change) is desired
Ability to track and identify positive and negative trends
Ability to recognize issues and problems needing escalation to higher tiered support
Ability to follow processes and procedures outlined in sustainment documentation
Must be technically inclined and experienced with browsers, mobile devices, laptops, personal computers and installing applications on all items
Other Desired Qualifications: Help Desk related experience preferred
Exposure to Active Directory or other Identity Access Management (IdAM) system is desired
Experience installing applications on Windows, Mac, Android and Apple iOS devices
Service now ticketing system experience
Any IT certifications for MS Windows, Red Hat, AWS, MS Azure, are desired
Certification Requirements: DoD 8570 IAT-2 or higher (SEC+ or higher) compliance required
Qualifications: Minimum 1+ years related IT systems experience/exposure
GDIT Is Our Place: Internal mobility team dedicated to helping you own your career
Cutting-edge technology you can learn from
The likely hourly rate for this position is between $18.70 - $25.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 24
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA FL Mary Esther
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI277994129
GDIT is seeking energetic and reliable professionals to join the GDIT/ARMA-GLOBAL Managed Services Support Center as a Part Time Service Desk Representative. The candidate will provide a critical role on the Managed Services Support team as the voice representing our services. In this role you will be responsible for answering incoming calls, answering emails, and following up with customers in accordance with company policies and procedures to solve customer issues and escalating issues to the next tier of support, when required. Our Managed Services Center team is the first point of contact for customers and should have a high level of commitment to customer satisfaction and the ability to make quick and accurate decision based on the guidance provided.
In this position you will be serving as a Tier-1 Help desk Technician scheduled for Part Time work.
The typical work schedule is Sat and Sunday from 7pm to 7am EST for a total of 24 hours per week (Night Shift). Functional duties include: Applicants must exhibit customer service skills which include the ability to communicate effectively, being action-oriented, exhibiting patience, taking ownership, managing time wisely and working effectively both independently and in a team environment.
Performing duties and delivering services and outcomes to enhance customer satisfaction and process efficiencies
Taking phone calls from end users, creating a ticket and working to categorize the request, helping them resolve the request or problem.
Process tickets in accordance with provided processes and standard operating procedures
Create, monitor and track and respond to tickets as assigned, using established tools
Will support test events related to products and services. Knowledge, Skills and Abilities
Familiar with service desk ticketing systems, ServiceNow and terminology (incident, service request, change) is desired
Ability to track and identify positive and negative trends
Ability to recognize issues and problems needing escalation to higher tiered support
Ability to follow processes and procedures outlined in sustainment documentation
Must be technically inclined and experienced with browsers, mobile devices, laptops, personal computers and installing applications on all items
Other Desired Qualifications: Help Desk related experience preferred
Exposure to Active Directory or other Identity Access Management (IdAM) system is desired
Experience installing applications on Windows, Mac, Android and Apple iOS devices
Service now ticketing system experience
Any IT certifications for MS Windows, Red Hat, AWS, MS Azure, are desired
Certification Requirements: DoD 8570 IAT-2 or higher (SEC+ or higher) compliance required
Qualifications: Minimum 1+ years related IT systems experience/exposure
GDIT Is Our Place: Internal mobility team dedicated to helping you own your career
Cutting-edge technology you can learn from
The likely hourly rate for this position is between $18.70 - $25.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 24
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA FL Mary Esther
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI277994129
Job Tags
Hourly pay, Full time, Temporary work, Part time, Immediate start, Remote work, Worldwide, Flexible hours, Night shift, Sunday,