Job Description

We produce everything from the paper cup that may have held your coffee this morning, to the carton that contained your frozen meal last night, to the basket that held your beer or soda bottles last weekend. As one of the world’s largest global producer of fiber-based consumer packaging, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits that are among the industry’s best to reward the talented people who make our company successful. Is this something you’d like to be a part of? We’d love to hear from you. A World of Difference. Made Possible. As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Carol Stream, IL carton facility. We are seeking a driven, agile, passionate Customer Advocate. The Customer Advocate will work closely with an assigned set of accounts to provide overall account management. The ability to impact and grow with a global organization makes this an exciting and impactful opportunity. You will find a fast-paced environment focused on delivering world class customer service. This is an excellent opportunity to contribute to the success of our organization. We offer a flexible work schedule, 1 day in office and 4 days remote (after training), a robust benefit package including tuition reimbursement and matching 401K with no vesting period. At Graphic Packaging International (GPI) our employees are the cornerstone of our success. We place great emphasis on exceeding customer expectations, delivering results, community involvement, and environmental sustainability. The right candidate should value corporate citizenship as well as focusing on achieving gold level customer service. Graphic Packaging International is a leader in the food and beverage packaging industry. The ideal candidate will be part of a Customer Service team that will support the Americas Division and have responsibility for the day-to-day management for all aspects for an assigned account or accounts. Problem-solving, long-term relationship development, and responsiveness are keys to success in this role. The Advocate will interact with multiple business units to drive results by executing order fulfillment processes to exceed customer expectations and align with GPI business, financial and operational objectives. Position Responsibilities

• Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
• Order and inventory management based on forecast and other modeling
• Manage on time and in full shipments
• Project management for our external customers (developing new business with existing customers)
• Achieve all goals associated with cash flow for GPI as associated for their account
• Goals include accounts receivables and working capital management
• Participate in Lean Sigma projects and deploy continuous improvement initiatives
• Develop strong relationships with internal and external customer contacts
• Liaison between GPI and our customer on all aspects of account management
• All other duties as assigned

Required Skills: Solid understanding of customer account management General understanding and experience with ERP business application, (SAP preferred) High degree of organization and attention to detail Successful time management and prioritization skills Effective written and oral communication Microsoft Office Skills Required Experience: 2-5 years’ work experience or proven track record for success Four-year degree in applicable field of study or compensatory work experience is required The candidate must be able to perform the essential functions of the position satisfactorily, with or without a reasonable accommodation. Graphic Packaging retains the right to change or assign other duties to this position.

Job Tags

Full time, Work experience placement, Work at office, Remote work, Flexible hours, Night shift, Weekend work, Day shift,

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