Job Description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.

Position: Project/Program Manager III (Operations Program Manager)

Location: Santa Cruz, CA 95060

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description

Position Overview:

• Lead the planning, coordination, and execution of field testing activities for hardware and software systems.

• This role serves as the central point of communication between engineering teams, test sites, and stakeholders while maintaining strict security protocols and ensuring alignment with product development timelines.

Key Responsibilities:

• Develop and implement comprehensive field testing strategies across multiple product lines

• Orchestrate cross-functional teams during complex in-field testing operations

• Manage relationships with testing facilities and partner organizations

• Create and execute risk mitigation strategies for field testing activities

• Oversee data collection, analysis, and reporting of test results

• Coordinate logistics for in-field device deployment and testing operations

• Drive continuous improvement in planning and execution and processes

Required Qualifications:

• 5+ years of program management experience in technical environments

• Proven track record managing field testing programs

• Experience with prototype testing and validation

• Excellence in stakeholder communication and management

• Strong analytical and problem-solving skills

• Demonstrated ability to manage multiple concurrent efforts

• Experience with data management and security protocols

Preferred Qualifications:

• Background in operations management

• Strong technical background in engineering or related field

• Experience with automated testing tools and platforms

• Degree in technical field

Success Factors:

• Excellent organizational and time management skills

• Ability to maintain confidentiality and handle sensitive information

• Proven track record of delivering complex programs on schedule and within budget

• Ability to adapt to changing priorities and manage multiple deadlines

• Excellence in both written and verbal communication

• This position may require up to 25% travel to testing sites and partner facilities.

• The ideal candidate will bring a combination of program management experience, technical expertise, and strong organizational skills to drive successful testing operations while maintaining strict confidentiality standards

Typical Day in the Role:

Typical Day:

• HM owns the planning, preparation, and execution of large-scale field testing for a highly confidential prototype the product.

• This person would take much of the planning and execution of these field tests from me so I can focus on other areas of the program. A typical day might include

• creating working backwards schedules and field test plans

• taking ownership of ensuring those plan milestones are completed on time

• working closely with our immediate product team as well as other teams to ensure field testing deadlines are met (e.g. software engineers, hardware engineers, other TPMs, Operations POCs, etc.).

• Tracking and reporting status of their areas of responsibility in multiple forums

• Weekly meetings

Hours:

• In person most of the time, on site directly supporting field testing activities for 1-2 weeks at a time about once per quarter. Location preference would be working in MRY11 (santa cruz) with working from SJC11 (Sunnyvale) 2-3 times per month, but we could also support working from SJC11 most of the time with 2-3 days per month in MRY11 if it gets us a better candidate.

• Yes for a chance of extension/conversion

Candidate Requirements:

Must haves:

• 5+ years of program management experience in technical environments

• Proven track record managing field testing programs

• Experience with prototype testing and validation

• Excellence in stakeholder communication and management

• Strong analytical and problem-solving skills

• Demonstrated ability to manage multiple concurrent efforts

• Experience with data management and security protocols

Nice to haves:

• Background in operations management

• Strong technical background in engineering or related field

• Experience with automated testing tools and platforms

• Degree in technical field

• Previous experience planning and/or executing software or hardware field testing

• Disqualifiers: N/A

• Degree/certification: Degree in technical field preferred

• Leadership Principles: Customer Obsession, Success and Scale Bring Broad Responsibility

• Performance indicators: Quality of work, feedback

Top 3 must-have hard skills:

• Program management experience

• logistical planning experience

• strong organizational skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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