At Chatham Oral Surgery, the Patient Experience Specialist will interact with our valuable patients by addressing inquiries and resolving complaints. You will be able to connect with a patient in a very short time frame, hear the patient and ensure they walk away from the phone call satisfied that they have the best information possible. The best person for the position would be able to carry on a conversation with our patients and also keep the phone call moving. Yes….it is an art. If you feel like you have the skills to accomplish this, then please apply!! We are looking for efficient, knowledgeable team members that truly care for the people they interact with, everyday.
The first thing you should know is that we believe in showing how valuable our team members are to this practice. Without our team, this office would not be here…each person is worthy of every benefit that is provided!
Supervisory Responsibilities:None
Duties/Responsibilities:
Interacts with patients via telephone, text, email, online chat, or in person to provide support and information on Chatham Oral Surgery’s services, Doctors, scheduling and billing.
Collects information and schedules new and existing patient appointments for oral surgery, consultations while answering questions about upcoming post-op visits.
Fields patient questions and complaints; when the issue is beyond the specialist’s current knowledge, forwards to the assigned specialist or other appropriate team members.
Ensures that appropriate actions are taken to resolve patients problems and concerns.
Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments (via patient information systems)
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve patient grievances.
Proficient computer skills with the ability to learn new software.
Strong relationship building skills.
High school diploma or equivalent.
patient service experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The Good Stuff
BENEFITS:
Sam's Club Membership
Costco Wholesale Membership
Free Gym Membership
Paid Weekly
401(k)
401(k) matching
Profit Sharing
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
SCHEDULE:
8:00am - 4:00pm or 9:00am to 5:00pm
Day shift
...A multi-discipline architectural, engineering, and environmental consulting firm is seeking a Senior Forensics Engineer for their growing office in Huntington, New York! Responsibilities: Conduct residential and commercial forensic investigations to analyze...
...people strong in offices across Texas, in Oklahoma and New York. Learn more at VRXglobal.com Position Oklahoma Construction Inspector Technical Responsibilities Prepare reports on project status, problems encountered, and overall results. Knowledge of construction...
...VICIs Studio team working closely with our Art Director and Photographer on VICIs photography and post-production. The Photo & Post Production... ...be able to provide a portfolio of work Must be able to travel in and around Southern California for location photo shoots...
...Katalyst Healthcares & Life Sciences is hiring entry level candidates for several positions for contract research in Clinical trials... ...Clinical Research field. We work with University hospitals, pharmaceutical companies and recruiting partners. Job Description...
...while creating programs and products that embody our mission and position ourselves in becoming the worlds safest and fastest online pharmacy. We are looking for a Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford,...