Lead Desktop Support Job at VDart Inc, Connecticut

UUZtQ1ZnVytNQmRDcFAvUlUxbnI0R1dJMGc9PQ==
  • VDart Inc
  • Connecticut

Job Description

Job Title: Lead Desktop Support


Location: Atlanta, GA / Windsor, CT / Charleston, SC / San Diego, CA (Onsite)


Job Type: Contract




Job Summary

The Lead Desktop Support professional oversees the daily operations of the desktop support team, ensuring timely and effective technical support for end users. This role combines hands-on technical expertise with leadership responsibilities, including mentoring staff, managing escalations, and coordinating with other IT teams to maintain a high level of service.

Key Responsibilities

  • Lead, mentor, and supervise desktop support technicians
  • Serve as the primary escalation point for complex technical issues
  • Provide advanced troubleshooting for hardware, software, network, and peripheral issues
  • Ensure compliance with IT policies, security standards, and best practices
  • Coordinate incident, request, and problem management activities
  • Monitor service desk performance and ensure SLAs are met
  • Maintain accurate documentation, procedures, and knowledge base articles
  • Assist with on boarding/off boarding, including system access and equipment setup
  • Collaborate with infrastructure, security, and application teams
  • Manage asset inventory and lifecycle of end-user devices
  • Participate in system upgrades, rollouts, and IT projects

Required Qualifications

  • Bachelor's degree in Information Technology or equivalent experience
  • 5+ years of desktop/end-user support experience
  • 1 2 years of team leadership or senior support experience
  • Strong knowledge of Windows and/or macOS environments
  • Experience with Active Directory, Microsoft 365, and endpoint management tools
  • Proficiency in troubleshooting hardware, software, and network connectivity issues

Preferred Qualifications

  • ITIL Foundation certification
  • CompTIA A+, Network+, or Microsoft certifications
  • Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Knowledge of endpoint security and device management (Intune, SCCM, Jamf)

Skills & Competencies

  • Strong leadership and communication skills
  • Excellent problem-solving and analytical abilities
  • Customer-focused mindset
  • Ability to prioritize and manage multiple tasks
  • Documentation and process improvement skills

Job Tags

Contract work,

Similar Jobs

MGM Healthcare

Housekeeping Assistant Job at MGM Healthcare

 ...of excellence begins when you join us at Spring Valley Health & Rehabilitation Center. Pay, Benefits and Perks of Housekeeping Assistant: ~ Competitive Pay Based on Experience ~ Paid Time Off (PTO+) added to your balance after 30 days of employment; immediately accrue... 

BTS

Sr All Source Analyst (OSINT) Job at BTS

 ...Analytics Group (EAG) Basic Social Media Analysis Course Complete EAG - Advanced Social Media Analysis Course Language Enable Arabic and/or one Arabic or Russian or Farsi - independently tested to ensure ability to listen, read, write and translate in accordance... 

LSG

Intern - Graphic Design and Visual Communications Job at LSG

 ...LSG , an impact agency specializing in brand building, corporate reputation management, and public affairs, seeks a creative, detail-...  ...Responsibilities Assist in designing digital and print materials, including social media graphics, newsletters, reports, and presentations... 

TLA-LLC

Linguist Job at TLA-LLC

 .../SCI clearance with Full Scope Polygraph Native or near-native proficiency in at least one critical foreign language (e.g., Arabic, Chinese, Russian, Farsi, Korean, Pashto, Dari, Somali, etc.). Strong English writing and speaking skills, with demonstrated ability... 

Heartland Business Systems

Engineering Associate - Summer 2026 Internship Program Job at Heartland Business Systems

Job Type Full-time, Temporary, Internship Description Position Summary: Function as a professional in direct contact with marketable and emerging technologies, customer service, and administrative work involved in being a successful Engineer in the IT industry...