Job Description

Job Title: L1 Uipath support


Location: Atlanta, GA (Hybrid)


Job Type: Contract



Responsibilities:

• Log, track, and manage user requests and incidents related to UiPath automation solutions using ticketing systems.
• Diagnose and resolve common issues with UiPath bots, such as job failures, exceptions, and performance problems, often focusing on known and recurring problems.
• Monitor the health and performance of deployed bots through UiPath Orchestrator, checking for failures, exceptions, and queue issues.
• Provide timely updates to end-users on the status of their raised incidents and effectively communicate technical information
• Escalate complex or unresolved issues to higher-level support teams (L2/L3) and ensure proper documentation of the escalated issues.
• Perform routine activities like health checks, log reviews, and minor bot audits.
• Update and maintain documentation, standard operating procedures (SOPs), and knowledge base articles for support processes

Skills :

• Proficiency in UiPath Studio and Orchestrator is essential.
• A strong understanding of Robotic Process Automation principles and best practices.
• Familiarity with ITIL processes for incident and service request management
• Experience with ITSM (IT Service Management) tools like ServiceNow or Jira
• Ability to ask targeted questions, diagnose problems, and conduct remote troubleshooting

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