This is a remote position.
What to Expect
On a daily basis, for the Financial Technology Services - (Fraud Detection) Program, Agents will perform services related to customer policies and procedures.
• Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value-added services to cardholders.
• Provide cross-referral services with fraud management, outbound notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.
Capabilities of Top-Performing Agents
• Showcase exceptional problem-solving abilities that swiftly address customer needs
• Embody patience and empathy while maintaining a calm demeanor under pressure
• Master both written and verbal communication to ensure clarity and understanding
• Providing knowledgeable, friendly, and articulate customer service that fosters trust and satisfaction
• Diligently document all calls, capturing detailed resolutions, and ensuring effective follow-up actions to enhance the customer experience
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
More detailed background check will be required.
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