• Provide customers with information on the options available to them based on an in-depth interview and analysis of their short- and long-term needs, risk tolerance, and time horizon.
• Identify and deliver appropriate financial solutions to meet the client's needs spanning a variety of product lines including investment, risk-based, and fee-based solutions.
• Assist in uncovering current or potential retail customer needs and partnering with appropriate teams as needed.
• Stay abreast of financial and economic conditions and demonstrate the ability to articulate how that impacts our clients' investments and goals.
• Engage customers to build, deepen, and retain relationships with Principal.
• Deliver a best-in-class experience through effective communication, active listening, and utilizing emotional intelligence to guide customers to their best option for financial success.
• Take ownership of each customer interaction to understand the root cause of the customer needs.
• Be astute to pick up on indirect cues during conversation, including identification of gaps in an individual's personal financial risk profile, to provide a holistic approach to managing that client's needs in alignment of a 'One Principal' culture.
• Maintain proper documentation, compliance, and risk management standards with each customer interaction.
• Complete and maintain all required regulatory and compliance related training, licenses, and designations.
• Close business through timely and frequent follow ups with our prospects and customers.
• Ensure safe, complete, and accurate handling of all customer data, documents, and applications.
• Serve as mentor to less experienced staff.
  • May assist in training newer employees and be their first point of contact in answering questions and helping them to resolve issues.
  • May assist in development of strategy with business partners and handle escalated customer or training issues.
• Perform other job-related duties and projects as needed.

• Bachelor's degree or equivalent experience plus 4+ years of relevant experience, preferably in the financial services industry.
• SIE, 6 or 7, and IAR (Investment Advisory Representative) either 66 or 63&65 licensing required.
• Life & Health licensing preferred or will be expected to obtain in the future.
• 1+ years of Advisory experience preferred.
• Excellent written communication skills and ability to establish trust and rapport easily with customers over the phone.
• Strength in effectively simplifying complex financial concepts while building rapport and credibility with customers.
• Possess proficiency with computer desktop technology and digital communication mediums.
• Be able to successfully work independently, be a self-starter, demonstrate attention to detail and confidence in your decisions.
• Committed to holding yourself to a high degree of integrity, building and sustaining strong trusted partnerships with customers and colleagues, and always acting in the best interest of the customer.
• Must be adaptable to change and able to work independently with limited information and direction.
• Strong effectiveness with time management and organizational skills.
• Thorough knowledge and expertise involving retail investments products as well as employer sponsored retirement plans.
• Drive to constantly improve the customer experience and comfort working in a collaborative team-based culture.
• Demonstrate dedication to treating customers in an ethical and empathetic way; this includes possessing a passion to build and maintain relationships with customers and members of their household.
• Experience providing feedback, mentorship, or training to grow and develop others.

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