Job Description

Description of the Role Parrish Consulting Services, Inc. is seeking a motivated individual to join our team as a Call Center Representative. The ideal candidate will answer customer calls and create support tickets in a timely and efficient manner. This position may be remote, hybrid, or in-office, depending on several factors and subject to an agreement with our company. Responsibilities

• Answer inbound calls and provide accurate, timely, and satisfactory responses to customer inquiries and concerns.
• De-escalate situations with dissatisfied customers by offering professional, patient, and solution-oriented support.
• Work closely with other call center team members to continuously improve customer service performance.
• Assist in training new employees by sharing company processes, customer management strategies, and service expectations.
• Adhere to all company policies, procedures, and call handling protocols.
• Ensure compliance with data privacy and security standards during all customer interactions.

Requirements

• Prior experience in IT support or a related field is helpful
• Strong problem-solving skills
• Excellent communication and customer service skills
• Knowledge of Windows and Mac operating systems
• Ability to work independently and as part of a team
• Part-time, 15 – 25 hours per week

About the Company Parrish Consulting Services, Inc. is a leading provider of IT solutions in Princeton, IN. We are committed to delivering exceptional service to our clients and fostering a collaborative work environment for our employees. We are seeking employees to join our Call Center team and uphold the high level of professionalism our customers have come to expect. If you are interested in being part of something new, we'd like to talk to you.

Job Tags

Work at office,

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